FAQ Accounts & Shops

What happens when I permanently delete my account ?

All your settings and personal data are permanently deleted.

Concerning the sellers, your articles (photo, video, audio) as well as all the elements you have filled in (description of the shop, social links, ...) are definitively deleted.

Warning: if your shop has been referenced, the deletion in search engines will be done gradually and may take several weeks.

Related questions :

How do I change or delete my personal data ?

Reference my shop in search engines

Do you want to reference your shop in search engines in order to have more visitors and therefore increase your sales?

Go to the "My Seller Account" section, then click "Edit my seller account" and finally enable the "Privacy" option so your store has to be "Public"

In the event of a change in the confidentiality of the shop, the addition or deletion in the search engines is done gradually and may take several weeks.

Age-restrict my shop

Restrict content to a major audience

The age limit can be applied to a Shop when the content it offers may offend the sensibilities of younger people.

When a Shop is subject to an age limit, users must be logged in and be 18 years of age or older to access its content (view the cover image of a product, add the product to the cart, etc.).

When deciding to apply age-restrict content, the following should be considered:

  • Violence
  • Disturbing imagery
  • Nudity
  • Sexually suggestive content
  • Portrayal of dangerous activities

Turn Restricted Mode on

  • Go to "My sales area"
  • then click on "Edit Seller Account"
  • click on "Age Limit" button to place it on ""
  • and finally, click the "Save" button at the bottom of the page

How do I change or delete my personal data ?

You can change your personal data at any time by logging on to your customer area and accessing the "Right to be forgotten" section.

To permanently delete your account, click on the "Delete my account" button at the bottom right.

Related questions :

What happens when I permanently delete my account ?

How to reactivate your shop ?

Do you want to reactivate your shop?

Note that the products added before will have been removed from the sale when the store is deactivated.

  • Go to the "My account" menu
  • then click on the "Re-activate my shop" button in the "Marketplace" section

How to remove your shop ?

You want to close your shop?

  • Go to the section "My account seller"
  • then, click on "Edit my account seller"
  • and finally, click on the button "Deactivate my shop" at the bottom of the page.

Apply for shop certification

Why to certify my shop ?

A certified store means that your account has been confirmed as authentic by my VIP fans.
This allows users to avoid impostors.

Verified accounts have a small blue badge next to their name
To display the list of certified accounts, click here.

How to apply for certification ?

Once you logged in, click on menu "Certifiy my shop".

Upload the certification picture then click on "Certify" button.

How to take a certification picture ?


On a sheet, you write by hand:
- « For MyVipFans » mention
- name of your shop
- date of the day of the certification request

When to certify my store?

A shop is eligible for certification if :
- it is active
- it received at least one payment from My VIP Fans*

*To receive a payment, you must meet certain conditions: click here to know more

Related questions :

How and when collect my payments ?
How much it costs ?